SalemTattoo.com

Refunds, Returns & Shipping

Last updated: October 8, 2026

Every shirt and tank in the Salem Tattoo USA shop is printed to order by our print partner, Printful, and shipped straight to you. Here’s the straight story on shipping, problems, refunds and returns.

Made to order

Each item is printed just for you after you order. Because of that, we can’t take returns or exchanges if you change your mind, order the wrong size, or pick the wrong color. Please double-check your size before you order. Not sure? Email us first and we’ll help.

Colors on a screen can look a little different from the real thing, and sizes can vary slightly. Small differences like that aren’t treated as defects.

If the law where you live gives you extra rights, those still apply.

Damaged, misprinted, or wrong item

If your order shows up damaged, misprinted or defective, or you got the wrong item or size, or something’s missing, we’ll make it right at no cost to you.

  • Email us within 20 days of delivery.
  • Include your order number.
  • Include three clear photos: one of the whole item, one of the package it came in, and a close-up of the actual damage so it can be seen clearly.

We check every claim against your original order before we approve it. Once your claim is approved, we’ll send you a free replacement or a full refund for that item, including the shipping you paid for it. You don’t need to send the item back. We do need the photos. Without them, we can’t get a claim approved.

Refunds

  • Approved refunds go back to the card or payment method you used, through Stripe, our payment processor.
  • We send your refund as soon as your claim is approved or your cancellation is confirmed.
  • After we send it, the refund usually shows up in 5–10 business days, depending on your bank.
  • We can’t refund buyer’s remorse, a wrong size or color you picked, or a package that comes back because of a wrong or incomplete address (see below).

Returns

  • Please don’t mail anything back unless we ask you to. Email us first. For damaged, misprinted or wrong items, you keep the item.
  • The return address on your package goes to Printful’s print facility. It isn’t a drop-off for customer returns, and we can’t refund items sent there without talking to us first.

Wrong address or unclaimed packages: please double-check your shipping address at checkout. If a package comes back because the address was wrong or incomplete, or because it wasn’t picked up (including at customs), we’ll reach out. We can reship it, but you’ll pay the new shipping cost.

Returned packages can take 4–6 weeks to make it back to the print facility. Once it’s back, we have 30 days to sort out reshipping with you. After that, unclaimed items are donated to charity and can’t be reshipped or refunded.

Order changes and cancellations

Orders head to the print shop fast. If you need to change a size, color or address, or cancel, email us right away.

  • Before printing starts: we can usually change your order, or cancel it for a full refund.
  • After printing starts: the order can’t be changed or canceled. We can sometimes still update the shipping address until it ships.
  • After it ships: the address can’t be changed.

Shipping

How long it takes

  • Printing: usually 2–5 business days. The day you order doesn’t count.
  • US delivery: usually 3–6 business days after it ships. Faster options show up at checkout when they’re available.
  • International delivery: usually 5–20 business days after it ships.
  • These are estimates, not guarantees. Weather, carriers and customs can slow things down.
  • Need tracking? Email us your order number anytime and we’ll send it.

What it costs

  • Shipping is calculated at checkout, based on what’s in your cart and where it’s going.
  • For example, one regular tee ships for $4.95 in the US and about $8.59 to Canada.
  • The Donation Gift Shirts ($50 and $100) ship free in the US.
  • If you order several items, they may arrive in more than one package.
  • International orders use the rates shown at checkout. Customs duties, taxes or import fees charged by your country are paid by you on delivery, unless checkout shows them as included.

Lost packages

  • If your order hasn’t shown up and it’s more than 5 business days past the estimated delivery date, email us with your order number. Please do this within 20 days of the estimated delivery date.
  • We may ask you to double-check your address and check with your local post office first.
  • If the package is confirmed lost in transit, we’ll reprint and reship it for free.
  • If tracking says “Delivered” but you don’t have it, check around your place, ask neighbors or anyone who might have taken it in, and contact the carrier. We can’t replace packages the carrier marked as delivered, but we’ll help you with a claim to the carrier.

Custom or special items

Custom, personalized or one-off printed items may be handled differently. Contact us before you order so we can work out the details.

Contact

Email salemtattoousa@gmail.com or salemtattoousa@gmail.com, or use our Contact page. Include your order number, plus photos for any problem with an item. We’ll get back to you as soon as we can.